Terms & conditions

1. Definitions
This agreement is in effect as of January 15, 2016.
Elleven Acoustica : The company Elleven Acoustica.
BUYER : Any person, company or legal entity,  who places an order that is accepted by Elleven Acoustica.
WEBSITE : The website of Elleven Acoustica at the URL : "www.ellevenacoustica.com"
By placing an order on the WEBSITE the BUYER accepts and agrees to the following Terms and Conditions:

All orders for products and services on the WEBSITE are accepted by Elleven Acoustica subject to these terms and conditions of sale. No other terms will apply to the supply of products unless agreed in writing by an authorised signatory of Elleven Acoustica.
Elleven Acoustica reserves the right to modify these conditions at any time. In such case the applicable conditions will be the ones that are valid at the date of order by the BUYER.
Elleven Acoustica reserves the right to decline to trade with any company or person.

The available products are those described on the WEBSITE.
The products are available as long as stock lasts.
All descriptions of the products and services contained on the WEBSITE are approximate only and shall not form any part of contract between Elleven Acoustica and the BUYER.
Elleven Acoustica may correct any errors in its website without liability to the BUYER.
Elleven Acoustica reserves the right, without prior notice, to discontinue any product or to make design changes as part of its continuous product improvement.

4. Price
The prices are given in Great Britain Pounds (GBP)
The price of products and services are as set out in the WEBSITE at the date of order.
Elleven Acoustica reserves the right to modify the prices at any time, without notice.

5. Orders
The BUYER willing to purchase a product must :
- Select the products he wants to purchase and click on the "Add to cart" button, then when all the products have been selected, click on the "Checkout" button.
- Fill the personal information page, click on "Checkout".
- Check totals. If everything is correct, click on the "Checkout" button.

6. Payment
The price is to be paid at ordering.
The payments are done through Paypal that uses the SSL (Secure Socket Layer) protocol to encrypt the transmitted data.
The BUYER account will be pulled immediately after payment. The products will be shipped as soon as the account of Elleven Acoustica has been credited with the corresponding amount. It is necessary to allow for about 3 to 10 working days, depending on the payment mode and country.

7. Delivery
The carrier delivers to the address indicated by Paypal at the time of ordering.
An insurance covering the price of goods is always included.
A signature is required for delivery.
The BUYER must inspect the content of the package in presence of the deliveryman. An accepted parcel is presumed to be in good state. In case of damaged products, the BUYER must refuse the delivery.
Any delivery of products not in accordance with the order can be returned to Elleven Acoustica. In this case Elleven Acoustica will replace the products or refund the purchase price. No return will be accepted without an previous agreement of Elleven Acoustica.
Delays for delivery quoted on the WEBSITE or in emails from Elleven Acoustica are approximate only and Elleven Acoustica shall not be liable for the consequences of any delay in delivery.
In all cases, all deliveries will be made within a maximum of 120 days. If it is not possible to guarantee this, the BUYER will be informed at the earliest possible time and has the option to cancel the order. An exchange or refund may be possible.

8. Risk and Ownership
Risk of loss of or damage to the products shall pass to the BUYER on delivery.

9. Repairs
In case the BUYER of products would be unable to make it work, we propose a repair service.  The price of this service is based on a hourly fee to which must be added the price of replaced components if any. The shipping costs to and from Elleven Acoustica are to be paid by the BUYER.
The repair service is subject to the availability of parts and is only available if the product has not suffered excessive physical or electrical damage and is free from modifications .

10. Right of refund
The BUYER, natural person only, has the right to return goods, at his own cost and risk within 14 days after delivery, for exchange or refund.
The goods must be returned in their original state with their packing seals intact.
Any shipping costs (that is included in the price) and transaction fees will be deducted from the refund amount.
Products must be 100% complete, in the same condition as when sold, and in the original packaging as provided by Elleven Acoustica.
All packing materials, manuals and other accessories and documentation must be included. 
No returns are accepted for custom made products, headphones amplifier modules, microphone modules, headphones drivers and microphone capsules.
All returns will be inspected and products found to be non-conforming will be rejected or subject to up to 50% restocking fee at Elleven Acoustica's sole discretion.
No return will be accepted without a previous agreement from Elleven Acoustica.

11. Warranty
For all the products delivered by Elleven Acoustica, Elleven Acoustica warrants that if any product is defective, it will replace or repair the product. This warranty is only applicable to the products that are assembled and tested by Elleven Acoustica, i.e. complete assembly of Drivers/Cups/Cable or complete and assembled headphones, headphone amplifiers and microphones.
These warranties shall not apply to any defect which arises from improper use. In no case this warranty can apply to a product that has been built by the BUYER. This warranty is subject to a claim being made in writing to Elleven Acoustica within 12 months of the original date of delivery. The shipping costs to and from Elleven Acoustica are to be paid by the BUYER.
Elleven Acoustica makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Elleven Acoustica does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the products on the WEBSITE.
By placing an order on our WEBSITE, you understand and agree that all Products we provide are "as is" and "as available". This means that we do not represent or warrant to you that:
I. the use of our Products will meet your needs or requirements.
II. the use of our Products will be uninterrupted, timely, secure or free from errors.
III. Products will be accurate or reliable, and
IV. any defects in the operation or functionality of any Products we provide will be repaired or corrected.
The BUYER agrees and accepts that quoted sizes of all products are nominal, and that there will be some variation in dimension and size based on standard raw material and manufacturing tolerances.

12. intellectual property
Elleven Acoustica owns the intellectual property rights in the website content, and whole or partial reproduction without Elleven Acoustica's prior written consent is prohibited.